Nenbase SMS & Communications Terms
Version 1.1 · Effective September 25, 2026. These rules form Section 7 of the Nenbase Terms of Service, version 1.2. Nenbase is operated by Info Ops LLC, 3217 E Carson St PMB 1011, Lakewood, CA 90712, United States. Platform support: support@nenbase.ai.
Texts from Nenbase
This part covers the text messages Nenbase sends in its own name. It applies to anyone who agrees to receive them — our customers, their team members, and people who apply for or book a call with us — whether or not they have accepted the rest of these Terms.
Texts from Nenbase. If you give us your mobile number and agree to receive texts, Nenbase may text you about your account, calls you’ve booked with us, and anything you’ve asked us to send you. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also email support@nenbase.ai. Agreeing to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
How you agree. You agree by ticking the box next to the phone-number field on our application form, which names Nenbase and sets out these terms before you tick it. The box is never ticked for you, and you do not have to tick it to apply, book a call or subscribe. Accepting these Terms, creating an account or giving us your number does not, on its own, sign you up for texts.
Stopping and help. Reply STOP to any text from us and we stop texting that number; you may receive one final text confirming it. We also honor other clear requests to stop, such as replying “unsubscribe” or emailing support@nenbase.ai. To start again, reply START or agree again on our form. Reply HELP for help, or email support@nenbase.ai.
Your number and your consent. The texts come from Nenbase, operated by Info Ops LLC, 3217 E Carson St PMB 1011, Lakewood, CA 90712, United States. We use your mobile number and the record of your agreement only to send these texts and to show that you agreed. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; see “Mobile information and text messaging” in our Privacy Policy. If you change or give up your number, tell us at support@nenbase.ai so we do not text its next owner.
Messages our customers send
Nenbase provides software that coaches and other business customers use to contact their own leads. For those messages, the business identified in the message is the sender and controls its program; Nenbase is not the sender. Accepting Nenbase’s Terms, creating an account, booking a call or providing a phone number does not by itself give a coach marketing permission, and it does not sign anyone up for texts from Nenbase either — only the separate choice described in “Texts from Nenbase” above does that. The rest of this section sets out the rules customers must follow when they text, call and email through Nenbase.
United States launch
The communications-consent rollout is limited to recipients in the United States. Customers must not use this rollout to send to recipients outside the United States. A +1 phone prefix alone does not establish that someone is in the United States. Customers remain responsible for applicable federal and state law, carrier requirements, recipient location, calling hours and do-not-call restrictions. Nenbase does not provide legal advice or certify a customer’s compliance.
Consent and disclosure
Before texting, obtain and retain the recipient’s prior express written consent identifying your business and the specific message purpose, as required for downstream messaging through our providers. Use a clear, affirmative choice that is not preselected or bundled with accepting Terms. Marketing consent must not be a condition of purchase. Separate permission for text marketing, email marketing and calls; do not treat permission for one channel as permission for another.
At opt-in, identify your business and program, explain the kinds of messages and expected frequency (or that frequency varies), disclose that message and data rates may apply, explain STOP and HELP, and link your own public Privacy Policy and Terms. Transactional messages and replies must remain within the permission obtained and the rules of the relevant provider. A lead’s inquiry is not permission for ongoing promotional messages.
Do not buy, rent, sell or transfer consent, use purchased lists as proof of opt-in, import contacts as opted in without valid evidence, or use another business’s consent. Keep evidence identifying the recipient, channel, exact disclosure, source, date and time, and applicable policy version. Make it available promptly if Nenbase or a provider requests it. Each customer must maintain accurate policies and complete applicable sender verification and registration, including A2P 10DLC for US local-number business messaging or toll-free verification where applicable. Registration does not replace consent.
Opt-out, support and delivery
Identify your business in your messages. Include “Reply STOP to unsubscribe” in the initial text and provide clear ongoing opt-out instructions. Honor STOP and other valid withdrawal requests promptly, including requests made through your support channels. A final non-promotional confirmation may be sent where permitted; do not send further messages after an opt-out unless the recipient later provides valid new consent. Never change numbers, accounts or providers to evade an opt-out.
Recipients can reply HELP where supported or contact the sending business using the support details in its opt-in disclosure. Customers must configure and verify their own HELP and opt-out handling. For problems with Nenbase itself, contact support@nenbase.ai. Message frequency depends on the sender’s program. Message and data rates may apply. Delivery depends on carriers and providers and is not guaranteed; carriers are not liable for delayed or undelivered messages to the extent permitted by law.
Calls, email and recording
For calls, apply all relevant federal and state telemarketing rules, national and internal do-not-call requirements, recipient-local calling hours, and any consent required for automated, artificial or prerecorded voice. A marketing-call checkbox does not establish recording consent. For commercial email, identify the sender accurately, include a valid physical postal address and a working unsubscribe method, and honor opt-outs within the legally required period.
Calls made through the Nenbase dialer are recorded, and recordings and transcripts are stored in your account. Recording laws differ by state and country; some require every participant’s consent. You choose the recording notice played on your calls and are responsible for giving the required notice and obtaining the required permission. Booked calls carry a link that lets the other participant turn recording off for that call or request deletion of its recording; do not remove or work around it. Restrict access to people who need it and delete recordings no longer needed.
Data and enforcement
Consent records and mobile opt-in information are governed by the Nenbase Privacy Policy and the sending business’s own notice. Nenbase does not sell or share mobile opt-in data or consent records with third parties or affiliates for their marketing or promotional purposes. Necessary service providers may process this information to deliver, secure and support the requested service; disclosures required by law remain permitted.
Customers remain responsible for lawful sending even where a control is unavailable or not enabled. Do not bypass consent, suppression or provider controls. Nenbase may restrict or disable communications for violations, credible complaints or provider requirements. Existing subscription, usage and refund rules remain unchanged. Read the full Terms of Service and Privacy Policy.