Nenbase Terms of Service
Version 1.3 · Effective September 26, 2026. These Terms apply from the moment you accept them. If you were already using Nenbase when this version was published, you will be asked to accept it the next time you sign in, and it applies from then.
Nenbase is operated by Info Ops LLC, a California limited liability company (“Nenbase”, “we”, “us”). Our mailing address is 3217 E Carson St PMB 1011, Lakewood, CA 90712, United States, and you can reach us at support@nenbase.ai.
These Terms are a contract between Info Ops LLC and the business that uses Nenbase (the “Customer” or “you”). They incorporate our Privacy Policy, our Refund & Cancellation Policy and our Acceptable Use Policy. Please read them; by accepting them you agree to all of them.
1. Who can use Nenbase, and who is bound
Business use only. Nenbase is a business tool. By using it you confirm that you are acting for business purposes (your own business, or a business you work for), that you are at least 18 years old, and that you are able to enter into a binding contract. You do not need to have a registered company to be a Customer, but you do need to be using Nenbase for a business, not for personal or household purposes.
Accepting for a business. If you accept these Terms while creating or paying for an account, you are accepting them on behalf of the business that account belongs to, and you confirm you have authority to do so. That business is the Customer.
Team members. The Customer can invite other people into its account (administrators and team members). Each person who joins accepts these Terms for themselves when they join, and agrees to follow them while using Nenbase. The Customer is responsible for the people it invites, for what they do in its account, and for removing them when they should no longer have access.
Your contacts are not parties. People whose details a Customer stores in Nenbase (leads, clients, contacts) do not become parties to these Terms and are not our customers. The Customer is responsible for how it collects and uses their information.
2. Accounts, administrators and security
Each Nenbase account has a main administrator, who controls billing, team access and account-level settings. The main administrator is not necessarily the person who paid; billing belongs to the account, not to a payer. If the main administrator changes, the Customer must tell us or update it in the app.
You must keep your login details confidential, use a strong password, and turn on two-factor authentication where we offer it. You are responsible for everything done through your login. Tell us at support@nenbase.ai straight away if you think an account has been compromised. Do not share a single login between several people; invite them instead.
3. What Nenbase is, and what it is not
Nenbase is hosted software for running the back end of an online business: a CRM and contact records, forms and applications, funnels and tracking, calendars and bookings, calling and messaging, email, automations (we call them “nens”), payment and revenue reporting, and integrations with third-party tools you choose to connect. We may add, change or retire features as the product develops. If we retire something material, we will give you reasonable notice where we can.
Set-up help. We sometimes help customers set their account up, and we may keep doing so, but that help is offered at our discretion. It is not part of the subscription, there is no guaranteed response time or service level, and we may change or stop it. Nothing in these Terms entitles you to managed services, ongoing personal set-up or a support SLA unless we agree to it separately in writing.
No emergency calling. Nenbase’s phone features are not an emergency service and must not be used to call emergency services.
4. Subscriptions, fees and payment
Subscription. Nenbase is sold as a recurring subscription. The price, currency and billing period are shown at checkout before you pay and again in the Billing area of the app. Our standard subscription is USD 497, billed every 30 days; some customers pay a different price agreed earlier, and that price continues for as long as their subscription does.
Billing period. Subscriptions renew on a 30-day billing interval, according to the confirmed subscription schedule shown in Billing, not necessarily on the same calendar date each month. (Our checkout provider labels this “per month”; the period is 30 days.) The subscription renews automatically until you cancel it. We email you a reminder about seven days before each renewal and a receipt after each payment.
Payment. Subscription payments are processed by Whop, our checkout and subscription provider, using the payment method you give them. You authorize Whop to charge each renewal automatically. We do not see or store your full card details. Some customers who subscribed before September 2026 are billed through a different provider; their subscription continues on the terms and price agreed at the time, and these Terms otherwise apply to them.
Wallet and usage charges. Calls, text messages, email sending, phone-number rental and carrier registration fees are paid from a prepaid wallet in your account, not from the subscription. Wallet top-ups are processed by Stripe. Telephony usage is charged at the cost our carrier charges us (currently without markup), phone-number rental is charged from the wallet at the start of each rental period, and email is charged per message; the current rates are shown in the app before you buy and can change when our providers’ prices change. A payment-processing fee is added to each top-up and shown before you pay. If you turn on automatic recharge, you are agreeing to the recharge amount and the fee shown when you turn it on. Calls and texts are blocked when the wallet cannot cover them; email sends are held until the wallet is funded.
Taxes. Prices exclude any sales, VAT, GST or similar taxes. If a tax applies to your purchase, it is added at checkout or you are responsible for it.
Price changes. We may change our prices. A price change for an existing subscription takes effect only at a later renewal and only after we have given you at least 30 days’ notice by email.
Failed payments. Whop handles collection and normally retries a failed subscription payment over five days. For failures beginning after the account’s billing owner accepts this policy, Nenbase’s recovery window is five elapsed days from the first failure, or through any later already-paid period. We honor a recovery deadline already confirmed before acceptance. Updating a card alone does not settle the payment: use the existing Whop subscription to complete the outstanding payment. If payment is not confirmed by the recovery deadline shown in Billing, account access is restricted, phone numbers may be released and Section 5’s retention rules apply. If Whop has canceled the subscription or cannot collect the overdue payment, contact support before starting a replacement subscription. A replacement purchase does not by itself settle the previous balance. The confirmed provider billing schedule controls renewal dates; Nenbase does not add free days or reset the schedule merely because a payment is late. Nenbase emails the account’s main administrator about payment failure, the confirmed recovery deadline, and verified recovery.
No refunds. All payments are final. We do not refund or credit subscription fees, wallet balances or usage charges, in whole or in part, except as set out in the Refund & Cancellation Policy or where the law requires us to. The Refund & Cancellation Policy is part of these Terms.
Chargebacks. Please contact us before disputing a charge with your bank or card issuer. If you dispute a charge that was validly made under these Terms, we may suspend the account until the dispute is resolved and recover the amount and any dispute fees from you.
5. Pausing, cancelling, deleting, and what happens to your data
Cancelling. You can cancel from the Billing area of the app. Cancellation takes effect at the end of the 30-day period you have already paid for; your account keeps working until then, and nothing further is charged. We do not shorten a paid period or refund part of it.
Paid pause. Instead of cancelling, you can put your account on a paid pause for USD 47 every 30 days. A pause starts when your current paid period ends. While paused, your data is kept and your Billing page stays available, but the account itself is closed: forms, tracking, calling, messaging and automations stop, and your team cannot work in it until you resume. Phone numbers are kept only while their rental is paid from your wallet; the USD 47 does not cover them. You can end a pause at any time; it stops at the end of the paid pause period. To go back to full service, first resolve any outstanding payment, then buy a new subscription from the Billing area at the price you were paying before.
After cancellation takes effect. We stop your account’s operations, release its phone numbers, and keep the account’s data for 90 days from the date the cancellation took effect so that you can restore it. For a voluntarily canceled subscription with no outstanding payment, restoring means buying a new subscription from the Billing area; your retained data is reconnected to it. If cancellation followed a failed payment, first resolve the existing payment through Whop or contact support; a new purchase does not settle an earlier balance. When the 90 days end, we delete the account’s data permanently, and it cannot be recovered. A subscription bought after that starts from scratch.
Deleting. You can delete an account outright from the Billing area, either immediately or on a scheduled date. A scheduled deletion can be undone for seven days; undoing it does not restart a subscription that was cancelled or recover phone numbers that were released. Deletion stops billing, releases phone numbers and permanently removes the account’s data.
Phone numbers. A phone number rented through Nenbase is released when your cancellation or deletion takes effect, or when a failed subscription payment is not resolved within the confirmed payment recovery period, or when its rental is not funded from the wallet at renewal. We warn you in the app and by email seven days before a rental renews. A released number goes back to the carrier and may be given to someone else; we cannot promise to get it back when you resume. If you need to keep a number, contact support@nenbase.ai before your cancellation takes effect.
What we keep. After an account’s data is deleted we keep only what we are required to keep by law (for example billing and tax records) and aggregate, platform-wide financial totals that do not identify any person. The details are in the Privacy Policy.
Exporting your data. You can export your contacts and records from the app while your account is active. If you need an export during the 90-day period after cancellation, contact support@nenbase.ai.
6. Your data
You own your data. Everything you and your team put into Nenbase, and everything your contacts submit through your forms, bookings and calls — contact records, form answers, notes, call recordings and transcripts, messages, payment records, and data imported from tools you connect — is Customer Data, and it stays yours.
What you allow us to do with it. You give us the rights we need to host, store, process, transmit, back up, display and secure Customer Data in order to provide Nenbase to you and to follow your instructions, including instructions built into automations you configure. We do not sell Customer Data, we do not use it for advertising, we do not share it with other customers, and we do not use it to train general-purpose AI models. We may use statistics about how Nenbase is used, in a form that does not identify you or any person, to operate and improve the product.
Your responsibilities. You are responsible for the Customer Data you collect and for how you use it: for having the right to collect it, for giving your contacts the notices they are owed, for getting any consents the law requires (for example for marketing messages or call recording), and for handling requests from your contacts about their information. You must not put payment card numbers, bank credentials, government ID numbers, health records or other highly sensitive information into free-text fields, forms or recordings unless a feature is specifically designed for it.
Processing on your behalf. For Customer Data, we act as your service provider (a “processor” under laws such as the GDPR). Customers who need a Data Processing Addendum can request one at support@nenbase.ai; once signed, it forms part of these Terms. Our Privacy Policy lists the providers we use to run Nenbase and where data is stored.
7. SMS, calling, email and recording
Texts from Nenbase
This part covers the text messages Nenbase sends in its own name. It applies to anyone who agrees to receive them — our customers, their team members, and people who apply for or book a call with us — whether or not they have accepted the rest of these Terms.
Texts from Nenbase. If you give us your mobile number and agree to receive texts, Nenbase may text you about your account, calls you’ve booked with us, and anything you’ve asked us to send you. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also email support@nenbase.ai. Agreeing to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
How you agree. You agree by ticking the box next to the phone-number field on our application form, which names Nenbase and sets out these terms before you tick it. The box is never ticked for you, and you do not have to tick it to apply, book a call or subscribe. Accepting these Terms, creating an account or giving us your number does not, on its own, sign you up for texts.
Stopping and help. Reply STOP to any text from us and we stop texting that number; you may receive one final text confirming it. We also honor other clear requests to stop, such as replying “unsubscribe” or emailing support@nenbase.ai. To start again, reply START or agree again on our form. Reply HELP for help, or email support@nenbase.ai.
Your number and your consent. The texts come from Nenbase, operated by Info Ops LLC, 3217 E Carson St PMB 1011, Lakewood, CA 90712, United States. We use your mobile number and the record of your agreement only to send these texts and to show that you agreed. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; see “Mobile information and text messaging” in our Privacy Policy. If you change or give up your number, tell us at support@nenbase.ai so we do not text its next owner.
Messages our customers send
Nenbase provides software that coaches and other business customers use to contact their own leads. For those messages, the business identified in the message is the sender and controls its program; Nenbase is not the sender. Accepting Nenbase’s Terms, creating an account, booking a call or providing a phone number does not by itself give a coach marketing permission, and it does not sign anyone up for texts from Nenbase either — only the separate choice described in “Texts from Nenbase” above does that. The rest of this section sets out the rules customers must follow when they text, call and email through Nenbase.
United States launch
The communications-consent rollout is limited to recipients in the United States. Customers must not use this rollout to send to recipients outside the United States. A +1 phone prefix alone does not establish that someone is in the United States. Customers remain responsible for applicable federal and state law, carrier requirements, recipient location, calling hours and do-not-call restrictions. Nenbase does not provide legal advice or certify a customer’s compliance.
Consent and disclosure
Before texting, obtain and retain the recipient’s prior express written consent identifying your business and the specific message purpose, as required for downstream messaging through our providers. Use a clear, affirmative choice that is not preselected or bundled with accepting Terms. Marketing consent must not be a condition of purchase. Separate permission for text marketing, email marketing and calls; do not treat permission for one channel as permission for another.
At opt-in, identify your business and program, explain the kinds of messages and expected frequency (or that frequency varies), disclose that message and data rates may apply, explain STOP and HELP, and link your own public Privacy Policy and Terms. Transactional messages and replies must remain within the permission obtained and the rules of the relevant provider. A lead’s inquiry is not permission for ongoing promotional messages.
Do not buy, rent, sell or transfer consent, use purchased lists as proof of opt-in, import contacts as opted in without valid evidence, or use another business’s consent. Keep evidence identifying the recipient, channel, exact disclosure, source, date and time, and applicable policy version. Make it available promptly if Nenbase or a provider requests it. Each customer must maintain accurate policies and complete applicable sender verification and registration, including A2P 10DLC for US local-number business messaging or toll-free verification where applicable. Registration does not replace consent.
Opt-out, support and delivery
Identify your business in your messages. Include “Reply STOP to unsubscribe” in the initial text and provide clear ongoing opt-out instructions. Honor STOP and other valid withdrawal requests promptly, including requests made through your support channels. A final non-promotional confirmation may be sent where permitted; do not send further messages after an opt-out unless the recipient later provides valid new consent. Never change numbers, accounts or providers to evade an opt-out.
Recipients can reply HELP where supported or contact the sending business using the support details in its opt-in disclosure. Customers must configure and verify their own HELP and opt-out handling. For problems with Nenbase itself, contact support@nenbase.ai. Message frequency depends on the sender’s program. Message and data rates may apply. Delivery depends on carriers and providers and is not guaranteed; carriers are not liable for delayed or undelivered messages to the extent permitted by law.
Calls, email and recording
For calls, apply all relevant federal and state telemarketing rules, national and internal do-not-call requirements, recipient-local calling hours, and any consent required for automated, artificial or prerecorded voice. A marketing-call checkbox does not establish recording consent. For commercial email, identify the sender accurately, include a valid physical postal address and a working unsubscribe method, and honor opt-outs within the legally required period.
Calls made through the Nenbase dialer are recorded, and recordings and transcripts are stored in your account. Recording laws differ by state and country; some require every participant’s consent. You choose the recording notice played on your calls and are responsible for giving the required notice and obtaining the required permission. Booked calls carry a link that lets the other participant turn recording off for that call or request deletion of its recording; do not remove or work around it. Restrict access to people who need it and delete recordings no longer needed.
Data and enforcement
Consent records and mobile opt-in information are governed by the Nenbase Privacy Policy and the sending business’s own notice. Nenbase does not sell or share mobile opt-in data or consent records with third parties or affiliates for their marketing or promotional purposes. Necessary service providers may process this information to deliver, secure and support the requested service; disclosures required by law remain permitted.
Customers remain responsible for lawful sending even where a control is unavailable or not enabled. Do not bypass consent, suppression or provider controls. Nenbase may restrict or disable communications for violations, credible complaints or provider requirements. Existing subscription, usage and refund rules remain unchanged. Read the full Terms of Service and Privacy Policy.
8. Connected services and automations
You can connect third-party services to your account (for example GoHighLevel, Close, Calendly, Cal.com, Google Calendar and YouTube, Meta and Instagram, TikTok, Zoom, Typeform, Tally, Webflow, ClickFunnels, WebinarJam, Kit, Airtable, Fathom, Discord, Slack, Whop, Fanbasis and Stripe). When you connect one, you authorize Nenbase to access it on your behalf within the permissions you approve, and you confirm you are allowed to grant that access. Your use of each connected service stays subject to that service’s own terms and privacy policy, and by using Nenbase’s YouTube features you also agree to be bound by the YouTube Terms of Service. You can disconnect a service at any time from the Integrations page. Third-party services can change or withdraw access in ways outside our control; we are not responsible for a connected service’s availability, accuracy or conduct.
Automations act for you. Automations you build can send messages, move records, create bookings, notify your team and send data to connected services. Review an automation before you turn it on; what it does, it does on your instruction. Turning an automation off stops future actions but does not undo actions already taken or retrieve data already sent to a connected service.
9. AI features
Some features use artificial-intelligence models to transcribe calls, summarize them, analyze data, generate content or help you set things up. When you use such a feature, the relevant content is sent to the AI providers named in our Privacy Policy to produce the result, under terms that do not allow them to train their models on it. AI output can be wrong, incomplete or out of date; review it before you rely on it or send it to anyone. You are responsible for how you use AI output. We do not use Customer Data to train general-purpose AI models.
10. Acceptable use
You must not use Nenbase to send spam or unlawful messages, to collect or use data unlawfully or deceptively, to harass or defraud anyone, to upload malicious code, to probe or disrupt the service or other customers’ accounts, to access data that is not yours, to circumvent access controls, rate limits, opt-outs or consent controls, or to resell or provide the service to third parties except as your plan allows. Our Acceptable Use Policy has the full list and is part of these Terms.
11. Confidentiality
Each of us may learn non-public information about the other while working together — for us, your business and Customer Data; for you, non-public details of how Nenbase works. Each of us will use the other’s confidential information only to perform this agreement, protect it with reasonable care, and share it only with people and providers who need it and are bound to keep it confidential. This does not cover information that is public through no fault of the recipient, already known to the recipient without restriction, or independently developed. Either of us may disclose information a court or regulator legally requires, after giving notice where lawful. These duties last for three years after the agreement ends, and for as long as the law requires for personal information and trade secrets.
12. Our intellectual property
Nenbase — the software, its design, documentation, templates and branding — belongs to Info Ops LLC and its licensors. Your subscription gives you the right to use it; it does not transfer ownership. You must not copy, modify, reverse-engineer, scrape or resell Nenbase except to the extent the law allows regardless of this clause. If you give us ideas or feedback, we may use them without owing you anything, but that never gives us rights in your Customer Data.
13. Suspension and termination
By you. You can cancel or delete your account at any time as described in Section 5.
By us, for cause. We may suspend or terminate an account, after notice where practical, if it breaches these Terms or the Acceptable Use Policy, if it is used unlawfully or in a way that puts the service, other customers or a provider relationship at risk, if a payment is overdue beyond the confirmed payment recovery period, or if a carrier or regulator requires it. We will limit a suspension to what is needed to deal with the problem and lift it when the problem is resolved.
By us, without cause. We may end this agreement or discontinue Nenbase on at least 30 days’ notice. If we do, we will refund the unused part of any subscription period you have already paid for. This is the only situation in which we refund a subscription fee voluntarily.
On termination your access ends, and Section 5 governs what happens to your data. Sections 4 (amounts owed), 6, 11, 12, 14, 15, 16, 17 and 19 survive termination.
14. Warranties and disclaimers
We will provide Nenbase with reasonable skill and care and substantially as described in the app. Beyond that, and except for rights the law does not allow us to exclude, Nenbase is provided “as is” and “as available”. We do not promise that it will be uninterrupted, error-free or secure against every threat, that every call, message or email will be delivered, that data from third-party services will be complete or accurate, that AI output will be correct, or that using Nenbase will produce any particular sales or business result. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Figures shown in Nenbase are informational and are not financial, legal or tax advice.
15. Limitation of liability
To the fullest extent the law allows:
Neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data, however caused, even if advised of the possibility.
Our total liability for all claims arising out of or relating to Nenbase or these Terms, in any twelve-month period, is limited to the amounts you paid us for Nenbase in that twelve-month period.
These limits do not cover liability that cannot lawfully be limited, such as liability for fraud or wilful misconduct, and they do not limit your obligation to pay what you owe.
16. Your indemnity
You will defend and indemnify Info Ops LLC and its owners, employees and contractors against claims, fines, losses and reasonable legal costs arising from: your calls, messages, recordings or campaigns; Customer Data or the way you collected or used it; your breach of these Terms or the Acceptable Use Policy; or your violation of the law or of a third party’s rights. We will tell you promptly about any such claim, let you control the defense (you may not settle in a way that admits fault on our behalf or imposes obligations on us without our consent), and give you reasonable help at your expense.
17. Disputes and governing law
These Terms are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-laws rules. If we have a dispute, we both agree to try in good faith to resolve it by talking first: write to support@nenbase.ai (or, if you are us, to your main administrator’s email) and give the other side 30 days to respond before starting any proceedings. Any dispute that cannot be resolved that way will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each of us consents to their jurisdiction, except that either of us may seek an injunction or other urgent relief in any court with jurisdiction to protect intellectual property or confidential information.
18. Changes to these Terms
We may update these Terms as Nenbase changes. When we do, we will publish the new version at nenbase.ai/terms with a new version number and effective date, email the main administrator of each account about the change, and ask every user to accept the new version the next time they sign in. Accepting the new version is required to keep using Nenbase. If you do not agree to a change, you may cancel your subscription instead, by emailing support@nenbase.ai; the cancellation takes effect as described in Section 5. We keep every earlier version and a record of which version each user accepted, and when.
19. General
Notices. We send notices to the email address of your main administrator and, for things that concern an individual user, to that user’s email; keep those addresses current. Legal notices to us must be sent by email to support@nenbase.ai. Routine service notices may be shown in the app.
Assignment. You may not transfer this agreement or your account without our consent, which we will not unreasonably withhold; a transfer to a successor of your business is fine if you tell us. We may assign this agreement to an affiliate or to a successor of our business.
Events outside our control. Neither of us is liable for a delay or failure caused by events beyond reasonable control, such as a carrier or hosting outage, a change imposed by a third-party platform, or a natural disaster — but this does not excuse paying what is owed.
Whole agreement. These Terms, together with the documents they incorporate and the prices shown at checkout, are the whole agreement between us about Nenbase and replace any earlier terms. If part of these Terms is found unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. We are independent contractors; nothing here creates a partnership, agency or employment relationship.
20. Contact and accessibility
Info Ops LLC (Nenbase) · 3217 E Carson St PMB 1011, Lakewood, CA 90712, United States · support@nenbase.ai
If you have difficulty using Nenbase because of an accessibility barrier, email support@nenbase.ai with the page or task and the barrier you hit, and we will work with you on a way to access the service.